Refund & Returns

At Ozecig, we prioritize your satisfaction. Below is our clear and fair policy to ensure seamless refunds, returns, or exchanges.

1. Refund Policy

1.1 Eligibility

  • Refunds are available for unopened and sealed products returned within 30 days of delivery.

  • Proof of purchase (order number/invoice) is required.

1.2 Process

  • Contact our 24/7 support team at info@ozecig.com to initiate a return.

  • Ship the product to our warehouse (address provided post-approval).

  • Refunds are issued via the original payment method (credit card, crypto, or bank transfer) within 5 business days of receipt.

2. Exchange Policy

2.1 Quality Assurance

  • If you receive a defective or damaged product, we offer free replacements or refunds.

2.2 Steps for Exchange

  1. Notify us within 14 days of delivery with photos/videos of the issue.

  2. Return the faulty product as instructed.

  3. Choose a replacement (same model) or opt for a refund.

3. Returns Procedure

3.1 Initiate a Request

  • Contact [email protected] within 30 days (refunds) or 14 days (exchanges).

  • Do not return items without approval.

3.2 Shipping

  • Customers cover return shipping unless the error is ours (e.g., wrong item shipped).

4. Important Notes

  • Sealed products only: Opened or used items are ineligible for refunds (hygiene compliance).

  • Cryptocurrency refunds: Processed in AUD equivalent at the current rate.

  • Wholesale orders: Contact us directly for bulk return agreements.

5. Final Interpretation

Ozecig.com reserves the right to assess all requests case-by-case and amend this policy to align with Australian Consumer Law.

Need help?
Reach our 24/7 team at info@ozecig.com for instant assistance!