Shipping Policy

Fast & Reliable Australia-Wide Vape Delivery

As your trusted Australian vape store, we guarantee same-day dispatch for all orders placed before 3 PM AEST (Monday-Friday). Enjoy 3-5 business day delivery across mainland Australia with 100% local stock.

🔑 Key Features of Our Service

✅ 12-Hour Dispatch Promise
All in-stock orders ship within 12 hours (excluding public holidays).

✅ Free Express Shipping
Orders over $99 AUD qualify for free express post.

✅ Discreet Packaging
All vapes shipped in plain, unmarked boxes for privacy.

✅ Real-Time Tracking
Track your IGET, HQD, or RELX products via AusPost with emailed updates.

🚚 Delivery Timelines

Order Time Processing Delivery Window
Before 3 PM AEST Same-day dispatch 1-3 days (major cities)
3-5 days (regional)
After 3 PM AEST Next business day Add 1 business day
 

Public holidays may extend processing by 1-2 days.

🌟 Free Shipping & Premium Options

FREE EXPRESS POST

  • Automatic upgrade on orders AUD $99+

  • Includes signature-on-delivery

STANDARD SHIPPING

  • Flat rate: $9.95 AUD

  • No minimum spend

📦 Order Tracking & Support

  1. Instant Tracking

    • Receive tracking number via SMS/email within 30 mins of dispatch

    • Monitor via AusPost or your account dashboard

  2. 24/7 Support

⚠️ Important Policies

Address Accuracy

  • Double-check addresses during checkout

  • $15 reship fee for errors/returned packages

Order Changes

  • Cancel/modify orders within 1 hour of placement

  • Contact us immediately via live chat

Regional Restrictions

  • NT remote areas: +2 business days

  • No service to PO boxes

🛡️ 100% Delivery Guarantee

We fully insure every package. If your vape products (including disposable vapes like IGET BAR PRO 10000 or GROO MAX 10000) don’t arrive within 7 business days, contact us for:

  • Immediate reshipment

  • Full refund option